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Widerrufsrecht

Widerrufsrecht

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@lifestancewax.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@lifestancewax.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

If our product is not defective, we will not provide a return. If our product is defective, please contact us and tell us where the defect occurs and take a photo to prove it, and we will provide a return.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@lifestancewax.com.

 

Limited 5-Year Warranty (Wax Warmers & Electrical Accessories)

We stand behind the quality of our products. In addition to our 14-day return policy, Lifestance offers a limited five-year warranty on our wax warmers and eligible electrical accessories (“Covered Products”) against manufacturing defects in materials and workmanship under normal, intended home use.

What this warranty covers

  • Defects in materials or workmanship that cause the Covered Product to fail during normal, intended use within five (5) years from the original purchase date.

  • At Lifestance’s discretion, the remedy will be repair, replacement with a new or refurbished unit of equal value, or refund of the purchase price if repair/replacement is not reasonably available.

What this warranty does not cover

  • Consumables (e.g., wax beads, pre/post-care products), normal wear and tear, cosmetic damage that does not affect function.

  • Damage from misuse, abuse, drops, improper voltage, unauthorized repairs/modifications, commercial use, or failure to follow instructions.

  • Lost or stolen items, incidental or consequential damages to the extent permitted by law.

Who is eligible

  • The original purchaser with a valid proof of purchase (order number, receipt, or gift receipt). This warranty is non-transferable and valid only for purchases from lifestancewax.com or authorized retailers.

How to submit a warranty claim

  1. Email support@lifestancewax.com with subject “Warranty Claim – Order #XXXX”.

  2. Include: full name, order number, purchase date, product name/color, detailed description of the issue, and photos/video showing the defect.

  3. Our team will respond within 2 business days with troubleshooting steps or an RMA (Return Merchandise Authorization) if needed.

  4. If a return is required, we’ll provide return instructions. We cover reasonable return shipping for approved warranty claims within the US; international customers may be asked to cover part of the shipping depending on location.

Timeline

  • Most claims are resolved within 7–10 business days after we receive the required information and/or the returned unit.

Limitations

  • This limited warranty gives you specific legal rights; you may have other rights that vary by state. To the maximum extent permitted by law, Lifestance’s total liability is limited to the original purchase price of the product.

Contact

Note: The 14-Day Returns/Refunds section above applies to change-of-mind returns within 14 days. The Limited 5-Year Warranty applies to manufacturing defects for covered devices and does not extend the 30-day refund window.